Refund policy

Returns
Our return policy is good for 30 days from date of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods that are exempt from being returned.
Non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, you must call or email our customer service department and request an RMA.
customersuccess@op2labs.com
or
888-448-8468

There are certain situations where only partial refunds are granted: (if applicable)
- Any item that is returned more than 30 days after delivery
- Damaged or opened packaging

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you have not received a refund, check your bank, then contact your credit card company. It may take some time before your refund is officially posted.

If you still have not received your refund, please contact us:
customersuccess@op2labs.com
or
888-448-8468

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please contact us at:
customersuccess@op2labs.com
or
888-448-8468

EU Right of Withdrawal

If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email).

customersuccess@op2labs.com

Exceptions and Loss of the Right of Withdrawal

Please note that for health protection and hygiene reasons, the right of withdrawal does not apply to goods that are unsealed.

Our protein products are sold in protective, tamper-evident shrink-wrapped outer boxes.

Sealed Products: You retain a full right of withdrawal and may return the product for a refund within 14 days, provided the outer shrink wrap remains completely intact and unbroken and for bagged items the top seal remains sealed and completely intact and untorn.

Unsealed Products: The moment the outer shrink wrap of the box is torn, cut, removed, or otherwise unsealed, you immediately and completely lose your right of withdrawal, and the product cannot be returned or refunded. The individual single-serve packages inside cannot be returned once the primary protective outer box seal is compromised.

Shipping Address:
OP2 Labs
Product Return RMA#
1825 Handley Ederville Rd
Fort Worth, TX 76118
888-448-8468

You will be responsible for paying for shipping costs on return items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from that refund.